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Parent FAQs

Please visit Current Students FAQ and Future Student FAQs for further information based on the status of your son/daughter.

Q: Who should I contact if I’m concerned about my son/daughter who is still in the UK and enrolled at ARU College?
A: If you are concerned about your son/daughter who is still in the UK and enrolled at ARU College, please email support@arucollege.com and someone from the college will be in touch as soon as possible.

Q: How are you supporting students who are still in the UK?
A: If students are staying in ARU accommodation or Student Castle, there’s support on hand and they are welcome to stay for as long as they need to.

Our Security and Estates and Facilities teams are here to make sure all students are safe.

ARU is also introducing a new Staff Buddy scheme. If students would like to check in with a member of staff who can support them with general advice and signposting, simply email experience@anglia.ac.uk.

For all students who are remaining on campus a new closed Facebook group, ARU Together, has been set up. To join please visit Facebook page ARU Together.  Over 100 students have already joined.

Follow updates on our Student News blog for further information.

Students can check-in with a member of staff, who can support you with general advice and signposting.  Please email the ARU College Team at support@arucollege.com.

Our library buildings might be closed, but our library team is offering support online. Students can access online resources, speak to Subject Librarians and book a virtual appointment. There are more information and resources on the ARU Library website.

iCentres are closed on campus, but the team can be reached via AskARU and by emailing iCentre@aru.ac.uk.

Counselling is on offer by phone or video call; register online for an appointment.

The Employability Service is offering virtual drop-ins via Skype or phone. Email employability@aru.ac.uk to book.

In response to the coronavirus COVID-19 situation, we have increased our hardship fund provision and depending on the circumstances students may be able to access a new laptop bursary hardship grants and provision of emergency loans.

Once again, please be assured that we will be doing everything we can to help students continue their studies and complete their courses. Our students are our absolute priority, and we will do everything possible to support them over the coming weeks.

Q: My son/daughter is in University accommodation, will it remain open?
A: Yes, University-managed accommodation will continue to stay open.

Q: I am concerned about the mental health of my son/daughter during this time in isolation. How are you supporting?
A: As always, student health and wellbeing is paramount. Students can contact their Faculty or Counselling and Wellbeing team and use the information shared on our Health and Wellbeing web pages. Our Wellbeing Advisers are offering 20-minute appointments by phone, Skype or Zoom. Email wellbeing@anglia.ac.uk to reserve a spot.

Q:  My son/daughter is thinking of studying in Cambridge. Are there any online events or seminars hosted by ARU College?
A: Yes, please also visit our social media pages for details of student-facing online webinars.

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