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Education agent FAQs

Please visit September 2020 page for the latest information on how we plan to teach in the September 2020 trimester.

Q: Who should I contact if I have an enquiry about ARU College?
A: For marketing, recruitment and general enquiries, please reach out to your ARU College regional manager (if you know this person), otherwise, please contact

Q: Is the ARU College admissions team still working and issuing offers?
A: Yes, we are fully available and more than happy to assist.

Q: Are there any online events or seminars hosted by ARU College?
A: Yes, we will be emailing details of upcoming online events. These will be updated on our website shortly. Please see our events page for latest webinar schedule and recordings.

Q: Can I organize bespoke training for my counselling staff during this time?
A: Yes, please contact your ARU College regional manager or alternatively email if you would like to request training for your staff and we will aim to accommodate.

Q: Do you recommend any insurance for travel to the UK for studies?

A: Yes – we offer Navinsure, a specialised education insurance policy.

Introducing our first student insurance policy that allows for a claim in relation to a UK student route visa refusal. Providing increased peace of mind for families and minimising financial risk during these uncertain times.

Key benefits

  • A claim can be made if a visa refusal is received under no fault of the applicant*
  • Increased protection for those beginning their studies online
  • The ability to ‘pause’ a policy if a student needs to return home temporarily**

What does the policy cost?

£350 for a 14-month period

Where can I find policy details?

Please refer to the summary of cover  for full information.

How do I purchase the policy?

If you wish to proceed and purchase this policy, you should indicate this in the relevant section of your acceptance form (in your letter of offer). Once you have paid your fee, you will be provided with full policy documentation to read and store safely for future reference.

If you have already accepted your offer and indicated that you would like to opt in to the insurance, you will receive an email from us directly. You will be asked if you want to proceed with the purchase based on the enhanced policy information.

When is payment due?

To avoid additional bank transaction fees, we recommend that you pay the Navinsure fee along with your course fee deposit. Even if you pay after the 1st August, the policy start date will remain fixed.

When will the policy start?

The policy coverage will commence on specific dates linked to your chosen intake. The start date of the policy is earlier than the intake date – this allows important aspects of pre-departure to be

included within the policy.

  • For students joining us in September/October: 1st August 2020
  • For students joining us in January/February: 1st January 2021

Our commitment to you

These are challenging times for you, our partners, but we want to reassure you that during these times, ARU College, Navitas and our University partner, ARU, are here to support you.

Our immediate concern is, of course, the health and well-being of you, our partners and friends, and the health and well-being of your families, students and applicants. This is a significant time of uncertainty for us all, but I would like to reassure you that our teams are set up working from home and ready to support you, your students and applicants in any way that we can.

We have published on our September 2020 page information about our delivery options during the next intake, we have expanded the list of accepted English qualifications as we know access to IELTS and ELPT have been impacted and we will of course keep open lines of communication open with you. So please do get in touch and feel free to share our contact details for anyone that you feel that we can help.

Get in touch:

Speak to us right now on Live Chat by just visiting the ‘chat box’ or drop an email to

Please do keep in touch during these challenging times, but above all, please stay safe and be rest assured that we are here to support you now and in the coming weeks and months and will still be here when we come out of the other side of this global crisis, together.

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