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Parent FAQs

Please visit Current Students FAQ and Future Student FAQs for further information based on the status of your son/daughter.

Q: Who should I contact if I’m concerned about my son/daughter who is still in the UK and enrolled at ARU College?
A: If you are concerned about your son/daughter who is still in the UK and enrolled at ARU College, please email and someone from the college will be in touch as soon as possible.

Q: How are you supporting students who are still in the UK?
A: If students are staying in ARU accommodation or Student Castle, there’s support on hand and they are welcome to stay for as long as they need to.

Our Security and Estates and Facilities teams are here to make sure all students are safe.

ARU is also introducing a new Staff Buddy scheme. If students would like to check in with a member of staff who can support them with general advice and signposting, simply email

For all students who are remaining on campus a new closed Facebook group, ARU Together, has been set up. To join please visit Facebook page ARU Together.  Over 100 students have already joined.

Follow updates on our Student News blog for further information.

Students can check-in with a member of staff, who can support you with general advice and signposting.  Please email the ARU College Team at

Our library buildings might be closed, but our library team is offering support online. Students can access online resources, speak to Subject Librarians and book a virtual appointment. There are more information and resources on the ARU Library website.

iCentres are closed on campus, but the team can be reached via AskARU and by emailing

Counselling is on offer by phone or video call; register online for an appointment.

The Employability Service is offering virtual drop-ins via Skype or phone. Email to book.

In response to the coronavirus COVID-19 situation, we have increased our hardship fund provision and depending on the circumstances students may be able to access a new laptop bursary hardship grants and provision of emergency loans.

Once again, please be assured that we will be doing everything we can to help students continue their studies and complete their courses. Our students are our absolute priority, and we will do everything possible to support them over the coming weeks.

Q: My son/daughter is in University accommodation, will it remain open?
A: Yes, University-managed accommodation will continue to stay open.

Q: I am concerned about the mental health of my son/daughter during this time in isolation. How are you supporting?
A: As always, student health and wellbeing is paramount. Students can contact their Faculty or Counselling and Wellbeing team and use the information shared on our Health and Wellbeing web pages. Our Wellbeing Advisers are offering 20-minute appointments by phone, Skype or Zoom. Email to reserve a spot.

Q:  My son/daughter is thinking of studying in Cambridge. Are there any online events or seminars hosted by ARU College?
A: Yes, please also visit our social media pages for details of student-facing online webinars.

Q: Do you recommend any insurance for travel to the UK for studies?

A: Yes – we offer Navinsure, a specialised education insurance policy.

Introducing our first student insurance policy that allows for a claim in relation to a UK student route visa refusal. Providing increased peace of mind for families and minimising financial risk during these uncertain times.

Key benefits

  • A claim can be made if a visa refusal is received under no fault of the applicant*
  • Increased protection for those beginning their studies online
  • The ability to ‘pause’ a policy if a student needs to return home temporarily**

What does the policy cost?

£350 for a 14-month period

Where can I find policy details?

Please refer to the summary of cover  for full information.

How do I purchase the policy?

If you wish to proceed and purchase this policy, you should indicate this in the relevant section of your acceptance form (in your letter of offer). Once you have paid your fee, you will be provided with full policy documentation to read and store safely for future reference.

If you have already accepted your offer and indicated that you would like to opt in to the insurance, you will receive an email from us directly. You will be asked if you want to proceed with the purchase based on the enhanced policy information.

When is payment due?

To avoid additional bank transaction fees, we recommend that you pay the Navinsure fee along with your course fee deposit. Even if you pay after the 1st August, the policy start date will remain fixed.

When will the policy start?

The policy coverage will commence on specific dates linked to your chosen intake. The start date of the policy is earlier than the intake date – this allows important aspects of pre-departure to be

included within the policy.

  • For students joining us in September/October: 1st August 2020
  • For students joining us in January/February: 1st January 2021
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